goya 9 Privacy Policy

Types of Information Collected

We collect various types of information when you open an account on goya 9 and during subsequent use of our services. This information falls into two main categories: information provided directly by you and information collected automatically.

1.1 Information Provided Directly

We collect the following information during registration and account management:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information related to deposits and withdrawals (bKash, Nagad, Rocket or bank account details)
• Content of communications with customer service

1.2 Automatically Collected Information

Some information is recorded automatically while you use the platform:

• IP address and device identifier information
• Browser type and operating system version
• Session duration, pages visited, and activity logs
• Gaming history, bet amounts, and balance change records

How Information Is Collected

goya 9 collects information through various technical means. The type of information collected and the level of security may differ across each method, but the core principles of data protection remain the same in all cases.

2.1 Registration Form

Information submitted through the form when creating an account is stored directly on our secure servers. Mobile numbers are verified for authenticity via OTP confirmation.

2.2 Payment Gateway

Payment information is processed during transactions made via bKash, Nagad, Rocket, or bank transfer. In such cases, the privacy policy of the relevant payment service provider also applies.

2.3 Cookies and Log Files

Technical information is automatically recorded through browser cookies and server logs when you visit the website or mobile application. The detailed cookie policy is discussed in Section 5.

Purpose of Using Information

goya 9 uses your information only for defined, legitimate purposes. We do not process any information for reasons other than those stated below.

• Identity Verification and Account Security: To confirm the authenticity of new accounts and to prevent unauthorised access.
• Payment Processing: To receive deposits and complete withdrawal requests correctly, which are generally processed within 5–30 minutes.
• Customer Service: Account information is used to provide support in Bengali and English via 24/7 live chat and email.
• Promotional Communications: To inform you about bonuses, cashback, and special offers — you can opt out of this at any time.
• Responsible Gaming Implementation: To identify and prevent problematic gambling patterns in line with our Responsible Gaming guidelines.
• Fraud Prevention and Security: To monitor suspicious account activity and stop misuse through multiple accounts.
• Service Improvement: To analyse aggregate data in order to improve platform performance and user experience.
• Meeting Legal and Regulatory Obligations: To comply with applicable laws and financial regulations.

Sharing Information with Third Parties

goya 9 does not sell users' personal information to third parties for commercial purposes. However, limited sharing of information may be necessary in certain specific situations.

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners receive only the information needed for their designated tasks and are bound by confidentiality agreements.

4.2 Game Providers

When using software from gaming studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe, session tokens and technical data may be exchanged, but personal identity information is not transmitted.

4.3 Legal Obligations

We may disclose information where we are legally required to do so — for example, by court order, a valid request from a government authority, or the needs of a fraud investigation. In such cases, we always disclose only the minimum information required.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be passed to the new authority. In such cases, we will notify users in advance.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the goya 9 website and app. These technologies improve your browsing experience and help maintain security.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and carry out security checks. Disabling these will prevent the platform from functioning correctly.
• Functional Cookies: Used to remember your preferences (language selection, game settings).
• Analytical Cookies: Collect anonymous aggregate data to understand how the platform is used.
• Marketing Cookies: May be used to show relevant advertisements based on your preferences.

5.2 Cookie Controls

You can limit or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect login and payment functionality.

Data Storage and Security

goya 9 has put in place industry-standard technical and organisational measures to protect user information.

6.1 Technical Security

• SSL encryption is used for all data transmission.
• Passwords and sensitive information are stored using strong hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Two-factor authentication (OTP) is available for users to keep active.

6.2 Data Retention Period

Information from active accounts is retained for a defined period after account closure to meet legal obligations. Financial transaction records are stored securely in accordance with banking regulations.

6.3 Response to a Data Breach

If a data breach comes to our attention, we will promptly notify affected users and take the necessary protective measures.

User Rights

You have certain fundamental rights regarding your personal information. To exercise these rights, please contact customer service.

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to Withdraw from Marketing Communications: If you no longer wish to receive promotional emails or messages, you may unsubscribe at any time.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You may request a structured, machine-readable copy of your information.

If you have difficulty exercising any of these rights, you can find answers to common questions on our FAQ page, or contact the customer service team directly.

Account Deletion and Data Removal

If you wish to close your account on goya 9, please send a request to customer service via live chat or email.

8.1 Account Closure Process

Any pending withdrawal requests must be settled before the account is closed, and bonus balances may be forfeited. The account closure process will be completed after identity verification.

8.2 Limitations on Data Removal

Information related to financial transactions, fraud investigations, and legal obligations must be retained for a defined period. In such cases, complete removal of data may not be possible.

Minor Users

All services on goya 9 are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

The date of birth provided at registration is verified, and an account cannot be created if the age requirement is not met. If it is brought to our attention that a minor's information is present in our database, we will immediately delete that account and its associated data.

goya 9 is committed to responsible gaming and the protection of minors. Detailed guidance on this is available on our Responsible Gaming page.

External Links and Third-Party Services

Third-party services operating gaming software or payment gateways on the goya 9 platform have their own privacy policies. These external services are not under goya 9's control, so you are advised to read the privacy policy of the relevant service before using it.

We are not responsible for the data protection practices of third parties; however, their data security standards are taken into consideration when selecting service partners.

Changes to the Policy

goya 9 reserves the right to update this Privacy Policy as needed. For significant changes, advance notice will be sent to users' registered mobile numbers or email addresses.

After each update, the "Last Updated" date at the top of the page will change. Continued use of the platform after any changes will be taken as acceptance of the new policy.

If you disagree with any part of this policy, please contact customer service or visit our About Us page for company information and contact details.

Contact Us

If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

• Live Chat: 24 hours, 7 days a week — support available in Bengali and English.
• Email: [email protected]

We process all privacy-related requests as quickly as possible. If identity verification is required, additional information may be requested.